Shipping policy

At Ease Life, we're committed to delivering your order safely, securely, and on time. Please read our shipping policy below for details on processing times, delivery, and charges.

Order Processing Time

All orders are processed within 1– 4 business days (Monday–Saturday, excluding public holidays) after payment confirmation or COD order placement. You will receive a confirmation call/message and tracking details once your order is shipped.

Shipping Destinations

We currently ship to all serviceable pin codes across India.

Estimated Delivery Time

Metro Cities: 3–7 business days
Tier 2 & Tier 3 Cities / Rest of India: 5–8 business days
Remote/Rural Areas: May take up to 9–10 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, regional restrictions, or other unforeseen circumstances.

Shipping Charges

Free shipping on orders above ₹ 499
A flat shipping fee of ₹49 applies to orders below ₹499
COD orders may include an additional COD handling fee of ₹50 (if applicable)

A few common patterns you can pick from:

Approach	Below ₹499	₹499+
Simple	₹49 flat shipping	Free
Standard	₹59 shipping (prepaid) / ₹79 (COD)	Free (prepaid) / ₹50 COD fee only
Aggressive (push AOV up)	₹79 shipping	Free + "Free COD"

Cash on Delivery (COD)

We offer COD across most serviceable pin codes in India. Our delivery partner may call to confirm your order before out-for-delivery — please keep your phone reachable to avoid delays or cancellation.

Order Tracking

Once shipped, you'll receive a tracking link via SMS/WhatsApp/email. You can also track your order using the tracking ID on our courier partner's website.

Delayed or Missing Orders

If your order hasn't arrived within the estimated delivery window, please contact us at easelife0001@gmail.com or WhatsApp us at 917669246926 with your order ID, and we'll look into it right away.

Failed Delivery Attempts

If a delivery attempt fails due to an incorrect address, unavailability, or refusal to accept COD, our courier partner will make [2–3] attempts. If the order remains undelivered, it will be returned, and reshipping charges may apply.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos/videos of the product and packaging, and we'll arrange a replacement or refund as per our Return & Refund Policy.